Privacy Policy

1. Who we are (controller)

Controller: packetrelays.com (LLC).

• Address: 12 Velyka Vasylkivska St, Kyiv, 02000, Ukraine
• Email: contact@packetrelays.com
• Phone: +380 663 894 5384
• EDRPOU (registration code): 10892373
• Representative: Emma Bauer, Managing Director

This policy applies to personal data processed by us in connection with services offered through our online presence.

2. What personal data we collect

Depending on how you use the website, we may collect:

• Contact details you provide (e.g., name, email address, phone number) via forms.
• Information you submit in messages (e.g., your inquiry content, preferred contact method).
• Technical data (e.g., IP address, browser/device type, pages viewed, approximate location derived from IP, and log data).

If you use cookies or similar technologies, we process the resulting data in accordance with applicable law and provide notices/consent where required.

3. How we use personal data

We use personal data to:

• Respond to and manage your contact/booking inquiries.
• Communicate with you about requested services.
• Improve website performance and user experience.
• Ensure security, prevent fraud, and maintain operational integrity.

4. Legal bases for processing (Ukraine)

Where applicable under Ukrainian law, we process personal data based on one or more of the following legal grounds:

• Contractual necessity and steps prior to entering into a contract (to handle your request and provide information about services).
• Our legitimate interests (e.g., improving services, securing systems), balanced against your rights.
• Legal obligations that require processing (e.g., record-keeping and dispute handling).
• Your consent, where required (for example, for certain cookie/SDK processing).

We follow the requirements of the following laws, as applicable: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

If we offer services through an online contract flow, we provide mandatory information about the e-commerce subject (provider), including required details: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.

For distance/service offers, we provide clear pre-contract information and consumer protections: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

We also comply with language requirements where applicable: Закон України "Про забезпечення функціонування української мови як державної" від 25.04.2019 № 2704-VIII.

5. Storage and retention

We keep personal data only for as long as necessary for the purposes described in this policy, including to fulfill requests, maintain security, and handle disputes. Retention periods may vary depending on the nature of the inquiry and applicable legal requirements.

6. Sharing personal data

We may share personal data with:

• Service providers that process data on our behalf (e.g., hosting, email delivery, analytics/monitoring where applicable).
• Authorities or courts when disclosure is required by law.

We require appropriate safeguards for processing by third parties and limit access to what is necessary for their functions.

7. International data transfers

If personal data is processed outside Ukraine, we take steps to ensure appropriate safeguards in line with applicable requirements for transferring personal data.

8. Your rights

You may have rights under Ukrainian law regarding your personal data, including:

• Access to your personal data.
• Correction or update of inaccurate data.
• Deletion or withdrawal of processing in cases provided by law.
• Objection to processing and restriction of processing in certain cases.
• Lodging a complaint regarding personal data processing with the competent supervisory authority.

If you submit a request for consumer protection or dispute resolution in connection with services, we will review it in accordance with applicable consumer rules: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

9. How to contact us

To exercise your rights or ask questions about this policy, contact us:

• Email: contact@packetrelays.com
• Phone: +380 663 894 5384
• Address: 12 Velyka Vasylkivska St, Kyiv, 02000, Ukraine