Terms of Service

1) Eligibility and rider requirements

• You must be legally able to enter into this agreement.
• You must follow all posted instructions and local traffic rules during the ride.
• You must wear a helmet (if provided/required by our standard for the selected scooter/e-bike) and use the provided safety gear when instructed.
• You must not ride under the influence of alcohol, narcotics, or drugs that impair driving ability.
• You must provide identification or other required verification at check-in when applicable for the selected rental type.

2) Safety responsibilities

Rider is responsible for safe operation of the scooter/e-bike, including maintaining a safe speed, keeping control of the vehicle, and responding to road conditions.

• Use only designated parking and follow operator guidance.
• Do not allow unauthorized persons to operate the vehicle.
• Report incidents, damage, or malfunctions immediately to our support team.

3) Deposit, ID, and verification (where applicable)

For certain booking types, we may require a deposit and/or identification verification at check-in to reduce risk of non-return, theft, or damage. The exact requirements may vary by vehicle type and availability at the time of booking.

4) Pricing, availability, and variations

• Prices are shown during booking and may vary based on vehicle type, duration, time slot, and current availability.
• We may adjust schedules or availability due to operational reasons, maintenance, or weather-related safety considerations.
• We will communicate any changes that affect the booking as soon as practicable.

5) Liability and limits

To the extent permitted by applicable law, packetrelays.com is not responsible for losses caused by the rider’s improper use, failure to follow safety instructions, or non-compliance with traffic rules.

The rider is responsible for damage to the vehicle and/or third-party property caused by negligent or improper use. Any applicable remedies are subject to mandatory consumer protection rules.

6) Booking, changes, and support

• You can book through our site/booking flow where offered.
• We may require confirmation at check-in. Please arrive on time for your selected time slot.
• To request changes or support, contact us using the details in the footer.

7) Complaints and dispute handling (consumer information)

If you have a claim, you can submit it to our contact details listed below. Include your booking details, date, and a description of the issue.

This section is provided to support consumer dispute/complaints handling for distance/service arrangements and is made in accordance with: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

8) Language notice

Content for customers in Ukraine includes language requirements under: Закон України "Про забезпечення функціонування української мови як державної" від 25.04.2019 № 2704-VIII.

9) Online contract / provider information

If the service is ordered through an online contract flow, we provide mandatory information about the provider for online offers under: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.

For distance offers, the landing page provides pre-contract information required for identification and key terms in accordance with: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.